Age of Admittance
6 months to 5 years
Hours of opening
The Nursery is open Monday to Friday from 8:00am to 6:00pm for 52 weeks a year. We are closed for Bank Holidays, and at 1.30pm on Christmas Eve and New Year’s Eve, And if these fall at the weekend, the Friday before. Children who would usually attend the afternoon session can attend in the morning.
If the nursery has to close or we take the decision to close due to events or circumstances which are beyond our control, we shall be under no obligation to provide alternative childcare facilities to you, and fees are still payable.
It is our aim to allow each child time for settling in, so that they can begin to form relationships with their carers and become familiar with the nursery surroundings. Each child and their needs differ so the length of time for settling in will vary. We find two weeks’ settling is about right.
We reserve the right to make amendments to the terms and conditions of your childcare contract without notice. The current terms and conditions are published online at www.little-angels.net
Change of details
You must immediately inform us of any changes to your contact details.
You must inform us if your child is the subject of a court order and provide us with a copy of such order on request.
We provide nappies and all nappy changing materials in the baby room. In the pre-school you need to provide your own nappies, and also in the baby room if you want us to use a particular brand of nappy that we do not supply.
Off premises visits
Staff will occasionally take the children for walks or visits off premises during the course of their sessions in accordance with statutory staffing requirements and parental consent being obtained.
To ensure the safety and wellbeing of all children who attend our nurseries we enforce a no personal mobile phone usage within our settings. Should you be on your personal mobile phone as you arrive at the nursery can we please ask that you conclude your phone call before entering the premises.
Little Angels is an equal opportunities organisation, which makes decisions without regard to race, colour, sex, religion, national origin, age, disability, marital status or sex change status or any other factor protected by law.
Complaints or concerns
Customer satisfaction is of paramount importance to us. If you have any concerns regarding the services we provide, please discuss these with your child’s key person. If the concern is not been resolved to your satisfaction please contact the nursery manager. For any concern/complaint you can contact the manager by phone, email or in person at any time.
Employment or solicitation of staff
If, during this childcare contract and for a period of six months after the termination of this contract, you (directly or indirectly) employ or otherwise engage the services of any member of our staff who has had contact with your child under this contract then you will be liable to pay and you will be invoiced a fee of £2,000.00 as payment to us recruiting and training a suitable replacement member of staff.
Any child who attends Nursery and has an accident whilst in our care will be given basic first aid treatment by staff. This will include the treatment of minor cuts, bumps or bruises.
Any emergency treatment or medical advice will be permitted unless a parent states in writing otherwise. The Nursery does not accept any responsibility for treatment given against parent’s wishes if we have not been informed otherwise.
All Parents will be informed and required to sign the accident book. In the case of a more serious accident or incident a child will be taken immediately to a doctor or the nearest hospital and parents will be informed.
We will notify parents should their child become ill at the nursery. We reserve the right to remove the child to hospital in an emergency.
For the benefit of the other children in the nursery, you must not allow your child to attend the nursery if they are suffering from a contagious disease which could easily be passed on to another child during normal daily activities of the nursery.
If your child is suffering from a doubtful rash, sore throat, discharge from the eyes, nose, diarrhoea or any similar symptoms; please keep the child at home until the doctor has certified that the symptoms have disappeared.
We reserve the right to refuse to accept children until we are satisfied that they are not infectious. This is to protect other children and staff from cross infection. Our exclusion policy is guided by our local authority. Please note that minimum exclusion periods apply and must be adhered to.
You must inform us immediately if your child is diagnosed with any allergy or intolerance.
If your child is prescribed antibiotics, please keep them at home until 24 hours dosage has been administered in case of adverse reaction to the medication. Antibiotics and medicines will only be administered by Nursery staff after the child has been taking them for more than 24 hours at home, and only then with written authorisation from their parent. All antibiotics
must be prescribed by a doctor.
3. Child security and protection
Any child who attends the Nursery, irrespective of their racial origin, gender, physical or mental impairment, class, religion or cultural background has a right to protection from neglect, physical, sexual or any other abuse and it is our priority to keep children safe from harm whilst in our care.
We have a full written policy on Child Protection which is available from the nursery manager.
Collection of children
Children will not be released into the care of anyone other than those named on the childcare registration form unless authorised by the parents personally, by telephone or in writing. If we are not reasonably satisfied that an individual is allowed to collect your child, we will not release your child into their care.
In addition, a personal visit of introduction by the parents, of anyone who will be collecting the child on occasions is encouraged so we are able to confirm their identity.
You are required to inform us immediately if you are unable to collect your child from nursery by the official collection time. All collections must be by an adult over 18 years of age.
It is our obligation to require or seek professional advice or actions from the local social services team if we suspect a child is suffering from harm. We have an obligation to report any instances where we consider that a child may have been neglected or abused to the relevant authorities. We may do so without your consent and/or without informing you.
We have a written policy on behaviour management which is available from the nursery manager.
The use of any form of physical chastisement, verbal humiliation, or aggressive handling of a child is not acceptable at the nursery.
4. Property and premises
The Nursery does not accept responsibility for loss or damage of personal property brought on to the premises by children or parents.
Parents are requested to send children in easily washable, clearly labelled clothing which is appropriate to the weather conditions. Please discourage your child from bringing in items of value. Please provide a spare set of clothing for your child in case of an accident or the need for change of clothing.
5. Food and drink
Fresh drinking water is available to all children throughout the day.
For the older children water is available for them to help themselves when thirsty, this promotes independence and self-help skills. For the younger children water will be available and offered throughout the day alongside designated snack and meal times in either beakers or cups depending upon the age and stage of development of the children.
All children will be encouraged by the staff to drink water throughout the day as part of our commitment to offering healthy food and drink options.
Meals and snacks
Children will be provided with drinks and snacks at regular morning and afternoon snack times along with lunch and tea. Menus are available through the resources section on Eylog. All special dietary requirements will be catered for.
For health and safety reasons Little Angels do not accept children bringing in their own food, unless an arrangement with the manager has been made.
We will use whichever formula your baby uses, we will be happy to use expressed breast milk given in accordance with your written instructions.
As the number of children with nut allergies is increasing with parental support we aim to endeavour to keep the nursery NUT FREE. Parents are requested not to send food or empty food packaging materials into the nursery.
7. Booking pattern
Fees are calculated on a 52 week booking pattern.
Full days are calculated from 08:00am to 6:00pm,
Sessions are calculated from 8am to 1:30pm or 1:30pm to 6:00pm.
Change of booking pattern
To increase your booking pattern we require 24 hours’ notice subject to availability.
To decrease your booking pattern you must provide us with six full week’s notice in writing or by email to the nursery manager (i.e. notice given Monday to Friday will start Monday of the following week).
Should insufficient notice be given then you will be invoiced for the full childcare fees for six weeks’ notice from the date of any change as if the hours had not decreased.
If you want to reduce sessions from a full to a half day, please check that the half day is available (mornings especially are very popular and we have a limited number). Just because you currently occupy a morning or afternoon session does not mean you will be able to keep it. ONE FULL OR TWO HALF DAYS ARE THE MINIMUM NUMBER OF SESSIONS WE OFFER.
8. Discounts and absences
Fees remain payable for periods of absence (holidays and sickness) as the child’s place is kept open and staff and associated costs continue to accumulate and be met by the nursery.
11. Additional sessions
If additional sessions have been booked, these will be invoiced the following month. If you book and then cancel you will still be charged for the session booked.
12. Payment of fees
Your first invoice
We will create your first invoice from your child’s first day of attendance until the end of the month. This invoice must be paid in advance before or on your child’s first day of attendance.
Payment of fees (monthly in advance)
Fees are due monthly in advance in accordance to your booking pattern by the 4th day of each month.
We accept standing orders, bank transfers and cash, however, for cash, it is your responsibility to obtain a receipt from the nursery manager as your proof of payment.
Late collection charges
Parents need to be off the premises by 18:00. After 18:00 there is a charge to be paid. You will receive a late slip, and the charge will be added to your next invoice. The staff will then be paid through the nursery.
13. Cancellation of Your childcare place
Termination of Contract
If you no longer wish to maintain your child’s place at the nursery you will be required to give six full week’s notice in writing or by email to the nursery manager (i.e. notice given Monday to Friday will start Monday of the following week).
Little Angels reserve the right to exclude a child from nursery for any breach of the childcare contract. We may terminate your childcare contract if your child’s behaviour at the nursery is deemed by us to be unacceptable or endanger the safety and well-being of other children at the nursery.
Non payment of fees
If the payment of nursery fees is outstanding for more than 14 days after the 7th of the month this will result in the termination of your childcare contract and the loss of your childcare place. (Unless prior agreement has been made with the nursery management).
Upon termination of this contract the child shall not be permitted entry to the nursery. This shall be regarded as a formal demand for all outstanding monies and we will issue a final invoice and pass this to a debt collection agency for full recovery. In addition you will be liable for all associated debt collection fees and court costs.